People declaring are a moment Warner Cable specialist are spilling secrets on Reddit.
Opportunity Warner Cable, the second-largest service provider of TV set and internet service in the us, assured mineral that it's considering the posts. “We’re not able to determine if this type of individual is a current or previous employee,” a spokesman said.
Reddit user cableguy_the begin an “Ask Me anything at all” (AMA) line, submitting pictures of his or her identification document banner and consistent as proposed proof his own task. His solutions to the questions arriving are really honest. The following are some shows (typos preserved).
On Comcast’s pending obtain of your time Warner Cable:
We desire the merger considering that the present cluster responsible would be the worst recently traditions. Lots of people acquiring dismissed as a result of not possible performance metrics. All electrical happens to be directed at service reps and stripped within the people who in fact go to the residences and fix difficulties . It’s a mess as well service has been go like crap IMHO [in my personal modest opinion].
The tension between gurus and client service reps:
Yea customer support associates and specialists were fighting a war that no body considers. All of us detest all of them, the two dislike north america. They determine clients the thing is the device in the event it hardly ever try. Most of us tell clients to merely neglect the particular man to the telephone says because most likely very good, they have never wired a property, Age Gap dating services strung a drop or fixed cable.
On what’s truly completely wrong using your connections:
Don’t trust 50percent of exactly what the rep on the telephone claims. Only arrange the technology. Allow him or her function. He’s done this earlier. The rep merely tips phone. It’s almost NEVER the apparatus resulting in the problems.
Throughout the trick to obtain greater facilitate:
If a computer shows up ,ask for his supervisors quantity. Tell him it isn't to burn him but to escalate an issue. He could phone his sup to ensure their awesome but that will help.
On what’s avoiding faster online down load velocities:
Frankly, standard analog cable. It will take upward sooo a great deal data transfer useage . 1 channel per regularity vs bonding numerous frequencies to provide 8 channels for a downstream and 4 for an upstream . As soon as we go 100% digital tv.. online gets quicker. Furthermore congestion. If you live around a college it is any outcome . Grandma might use her 15 meg for e-mail and checking but younger Johnny college or university boy sucks up the bandwidth in the region making use of netflix and torrenting and playing. So far they spend the equivalent. IMHO what would fix however this is capping facts and providing anyone uncapped increase.
On exactly why splitting the wire association try a bad idea:
Installing a splitter just to attenuate the indicate is actually stupid all of us even have points referred to as attenuators which do this without creating unwanted splitter. However it's true that excess transmission can be just as awful as lack of we refer to as that distortion
On whether this Reddit AMA will surely cost him their work:
I would staying dismissed according to exactly who gets myself. I might go for a bonus its so difficult to tell making use of form this company is now set up.
How Wi-Fi indicators tend to be untrustworthy, and can also getting vanquished by side and wall space:
Sure very true. Plaster rooms specially.Solid lumber side, being in a cellar after device is found on the next floors or the other way round. Wifi are a fickle animal.
Your “broken” cable tv modem:
Yea I listen to this much. I might say in certain season I might declare 5percent belonging to the modems We switched comprise in fact faulty. Most of us do a lot of puppy and pony program and merely change they anyhow. The issue is almost always certainly not machines related. Modems either get the job done or these people dont. Discover extremely small in the middle. These include very simple devices. You will find show visitors making use of my own personal computer all performing alright, after that turn into his or her gear and things travels to shit. The two however demand the latest modem..Its insanity.